The flexibility of your booking depends on the fare type you have booked. In most cases changes are possible, but change fees may apply. Please check our fare types page to find out what applies to each fare type. To change or cancel a booking, you'll need to log in to the site with your booking reference and email address. If you're an InterCity Rewards member, use your Rewards number and password, and once you're logged in, click on 'View cart' at the top of the page. If you have a FlexiPass or a TravelPass, use your pass number and access code.